Refund Policy
Last updated: November 2025
Thank you for using GYMUZZI. Please read this Refund Policy carefully before adding money to your wallet.
1. No Refund for Wallet Top-Ups
Once money is successfully added to your in-app wallet, the transaction is final and non-refundable.
Wallet balance cannot be:
- Withdrawn to any bank account
- Transferred to another user
- Refunded in any form
- Converted to cash
This is because wallet top-ups are used to purchase digital services inside the App.
2. Failed or Pending Transactions
If the payment is deducted from your bank/UPI/card but not added to your wallet:
The amount will be automatically refunded by the bank/payment gateway within 5-7 business days. We do not manually process these refunds.
3. Unauthorized Transactions
If you believe a transaction is unauthorized or fraudulent, please contact our support team immediately.
4. Service Refunds
As the wallet is used to purchase digital services, no refunds are provided once a service is used within the App.
5. Contact Us
For transaction issues:
Email: support@gymuzzi.com
Phone: +91 800-800-9000